Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
- Can you recognize business potential and create sustainable, profitable results?
- Do you get a kick out of coordinating multiple projects simultaneously, and performing with accuracy?
- Are you able to build and maintain close relationships with coworkers and clients?
- Do you get a lot of satisfaction from responding to the needs of others?
- Can you delegate tasks and arrange people and resources for maximum efficiency?
- Are you a leader? Can you inspire others to follow your direction?
- Do you value being appreciated for providing high quality service by doing the right things right?
- Are trust, loyalty, and honesty a top priority to you?
- Do you have a "fire in your belly" for the aviation industry?
- Are you a positive upbeat person who enjoys stimulating the work environment?
Objective
The FBO General Manager's role is to deliver exceptional business results in a Company owned/managed FBO operation. This position is ideal for someone who thrives on business development and inspiring the FBO team to deliver the Million Air brand.
Responsibilities and Duties
1. Full profit and loss responsibilities for the FBO
2. Provide strong leadership and support to functional reports
3. Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and verification metrics
4. Business growth and development
5. Live, promote, and hold others accountable for the Million Air standards
6. Ensure department managers and other personnel have the resources including staff capacity, technology and training they need to achieve their goals
7. Foster a teamwork oriented, high performance culture that is customer focused
8. Contract review and negotiation, including but not limited to hangar leases, city leases, fuel supply, equipment and vendor contracts
9. FBO budget preparation, variance reporting and performance consistent with the goals of the company
10. Develop and assure necessary controls and procedures for business success, legal compliance and delivering Million Air's product
11. Strong recruiting skills, high affinity for assuring job certification and clear communication
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Management of a nationally or globally recognized brand
2. Demonstrated ability to interact with senior level executives
3. Ability to exercise independent direction and judgment and work in a fast-paced, time sensitive environment
4. Strong leadership, communication, organizational and interpersonal skills
5. High integrity/excellent critical thinking skills
6. Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement
7. Communicate with customers and employees in person, on phone, and through radio communications
Reporting Relationship
This position reports to the Executive Vice President of FBO Operations
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
1. Must be able to lift 50 pounds
2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
3. Outside work in all types of weather conditions
4. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Position Type and Expected Hours of Work
This is an exempt position
This position may require working evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and employees.
Travel
Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
Education, Experience, and Eligibility Qualifications
1. Degreed professional with a proven track record of business development and business control management
2. Minimum 5 years Aviation FBO management experience
3. Minimum 10 years of business experience resulting in full P&L responsibility for a business, or financial responsibility for a significant functional area
4. Ability to work evenings weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
